Effective Date: April 30, 2026
This Privacy Policy (“Policy”) describes how Doole Health S.L. (“VetOnCloud,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal data when you access or use the VetOnCloud platform, website, and related services (collectively, the “Service”). By using the Service, you acknowledge that you have read and understood this Policy.
The data controller responsible for the processing of your personal data is:
Doole Health S.L.
Email: info@vetoncloud.com
Full name, email address, hashed password, authentication provider identifiers (e.g., Google OAuth subject ID), and account preferences.
Organization name, membership roles, and invitation records associated with veterinary practices or clinics.
Clinical queries submitted to AI agents, conversation history, agent configurations, file uploads, API usage metrics, and technical logs (IP address, browser type, timestamps).
Billing information is processed by our third-party payment processor, Stripe, Inc. We do not store full credit card numbers on our servers. We may retain Stripe customer identifiers, subscription identifiers, and transaction metadata necessary for invoicing and support.
We use session tokens and local storage for authentication and user preferences. We do not use third-party advertising or analytics cookies.
We process personal data for the following purposes and on the corresponding legal bases:
We retain personal data for as long as your account remains active or as necessary to fulfill the purposes described in this Policy. Upon account deletion, we will remove or anonymize personal data within a reasonable period, except where retention is required by law, necessary for dispute resolution, or needed to enforce our agreements. Conversation data and clinical queries may be retained in anonymized form for service improvement purposes.
To operate the Service, we share personal data with the following categories of third-party processors:
Where personal data is transferred outside the European Economic Area (“EEA”), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or reliance on the recipient’s adequacy decision or certification under an applicable data transfer framework.
Subject to applicable law, you have the right to:
To exercise any of these rights, please contact us at info@vetoncloud.com. We will respond within 30 days or as required by applicable law. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), hashed password storage, role-based access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such data promptly.
We may update this Policy from time to time. When we make material changes, we will update the “Effective Date” at the top of this page and, where required by law, notify you by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Policy.
For questions or concerns regarding this Privacy Policy or our data processing practices, please contact:
Doole Health S.L.
Email: info@vetoncloud.com